At Guntur Farmlands, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding it.
By contacting us or placing an order, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information you voluntarily provide to us when you reach out to place an order or make an enquiry. This may include:
- Your name
- Phone number (WhatsApp)
- Email address
- Delivery address
- Order details and preferences
We do not run account registrations, cookies-based tracking, or automated data collection on this website beyond standard web analytics (Google Analytics) to understand visitor traffic.
2. How We Use Your Information
We use the information you provide solely to:
- Process and fulfil your orders
- Communicate with you about your order status or enquiries
- Send you order confirmations or dispatch updates via WhatsApp or email
- Improve our products and service based on your feedback
We do not use your personal information for unsolicited marketing, and we do not sell, rent, or trade your data to any third party.
3. WhatsApp Communications
When you contact us via WhatsApp, your conversation is subject to WhatsApp's own Privacy Policy in addition to ours. We use WhatsApp only for order-related communication and do not add you to broadcast lists without your explicit consent.
4. Data Sharing
We share your information only with service providers directly involved in fulfilling your order — such as courier/logistics partners who need your name and delivery address to ship your order. These partners are not permitted to use your information for any other purpose.
We may disclose information if required to do so by law or to protect the rights, property, or safety of Guntur Farmlands or our customers.
5. Data Retention
We retain your order and contact information for as long as necessary to fulfil the purposes described above, or as required by applicable law (such as GST record-keeping obligations). Once no longer needed, we securely delete your information.
6. Google Analytics
This website uses Google Analytics to collect anonymised data about site traffic (pages visited, time on site, device type). This data does not identify you personally. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention obligations)
- Withdraw consent for us to use your information for marketing purposes
To exercise any of these rights, contact us at admin@gunturfarmlands.in or on WhatsApp at +91 8500755765. We will respond within 7 business days.
8. Security
We take reasonable steps to protect the information you share with us from loss, misuse, and unauthorised access. Our communications are conducted over encrypted channels (WhatsApp, email). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to external websites (such as WhatsApp or social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please reach out:
- Email: admin@gunturfarmlands.in
- WhatsApp: +91 8500755765
- Address: Guntur District, Andhra Pradesh — 522001